Contact Our Support Specialists

Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or want to report a fault, our advisers aim to respond quickly and politely. Use live chat for urgent matters or email for detailed enquiries. We also provide guidance on responsible play and verification checks to keep your account authorised and secure.

Department	Contact
Customer support	[email protected]; live chat and email available for account-related issues
General enquiries	[email protected]; typical reply within 24 hours on business days
Affiliate enquiries	[email protected]; dedicated account manager available on request
Phone	+44 20 7946 0382; call for urgent matters
Working hours	Chat 24/7; email Mon-Fri 09:00-18:00; phone Mon-Fri 09:00-18:00

Email Assistance

For detailed requests, account issues or where documents are needed, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing these from the start helps avoid delays and lets our team handle your enquiry efficiently.

Send Us a Message

Name

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Response Time

Our support team aims to reply promptly. Most enquiries are answered within one business day, while complex issues such as document verification or payment investigations may take longer. Response times depend on the nature of the request and any third-party checks required. We’ll keep you updated and aim to resolve urgent matters as quickly as possible.

Feedback

Your feedback matters to Galaxy Spins. If you have suggestions, ideas or spot something that could be improved, please send them our way, we review every submission and use feedback to refine site features, promotions and account services. Your input helps shape updates on GalaxySpins, so do get in touch and tell us what would make the site better for you.