User Privacy Policy
Welcome to the privacy policy for Galaxy Spins. This page explains how we collect, use and protect your personal information when you create an account, play with us or visit our website. We take privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage it.
Types of data we collect
Personal data
We collect information you provide when you register or verify your account, such as your name, date of birth, email address, contact details and any identity documents supplied for verification. Personal data also includes communications with our support team and details you supply when you request payments or make complaints.
Technical data
Technical data covers device and connection information, for example IP address, browser type, operating system, device identifiers and location data inferred from your IP. We also collect usage data such as pages visited, time on site and interaction with games and pages to help maintain service performance.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, currency preferences and play history or bet records. We keep transactional logs to process payments, manage your account and meet our internal compliance checks.
How we use your information
Your data is used to register and verify your account, process deposits and withdrawals, provide customer support, detect and prevent fraud, and comply with our legal obligations. We also use aggregated or anonymised data to monitor site performance and to improve our services. We do not sell your personal information to third parties for marketing.
Data protection practices
We implement appropriate technical and organisational measures to protect personal information, including encryption for data in transit and access controls for stored data. Access to account and transactional records is restricted to authorised staff and third-party providers where necessary to deliver the service. For example, payment processors and identity verification vendors will receive limited data needed to perform their functions.
Cookies and tracking technologies
We use cookies and similar technologies to personalise content, remember preferences and analyse site traffic. Some cookies are essential for account security and session management, while others help with analytics and marketing. You can manage cookies via your browser settings; please note disabling certain cookies may affect site functionality. Our [site] may also use third-party tracking tools for performance and advertising purposes.
User rights
You have rights over your personal information, including the right to access, correct or delete data, and to object to certain processing where applicable. You can also request restrictions on processing or request a portable copy of certain personal data. We aim to respond to rights requests in a timely manner and will verify your identity before making changes.
Access, correction and deletion
To access, update or request deletion of your personal data, contact our support team via the in-site help channels or through the support contact available in your account area. We will provide guidance on the verification steps required and any limitations to deletion that arise from legal or security obligations.
Information sharing and third parties
We share data with third-party providers who support our operations, such as payment processors, identity checkers, analytics vendors and fraud-prevention partners. These providers are contractually obliged to protect your information and only use it for the specified service. We may also disclose information where required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make significant changes we will notify registered users through the account message centre or email. Continued use of the service after updates indicates acceptance of the revised terms. If you have questions about this policy or how GalaxySpins handles your data, contact our support team through your account.