Responsible Gambling

At Galaxy Spins we take safer gambling seriously. We want players to enjoy their time with us while keeping play under control, and we provide clear tools and support to help manage playing habits. If you ever feel your gambling is becoming a problem, we encourage you to act early and get in touch so we can help you take steps to stay safe.

Player protection principles

We are committed to protecting our players through age verification, identity checks and ongoing account monitoring. We encourage responsible bankroll management and expect customers to play within their means. Our support team will treat requests for limits, time-outs or self-exclusion confidentially and without judgement.

Activity-control tools

Deposit limits

You can set deposit limits on your account to control how much you add over a chosen period. Limits can normally be set for daily, weekly or monthly intervals and adjusted by contacting support. Changes may be subject to a short cooling-off period to prevent immediate increases.

Loss limits

Loss limits allow you to cap how much you can lose in a set period. This helps keep play predictable and prevents chasing losses. If you need help setting realistic limits, our team can advise on available options.

Time limits and account breaks

Short breaks, or time-outs, are available if you need a temporary pause. Time-outs can be used for 24 hours up to several weeks, depending on your needs. While a time-out is active you will not be able to access account play or marketing materials.

Self-exclusion

If you need a longer break, self-exclusion removes access to your account for a set period and blocks marketing contact. Self-exclusion can range from several months to a permanent exclusion. We will comply with any self-exclusion request promptly and provide information about reactivation steps where applicable.

Recognising problem behaviour

Warning signs include spending more than planned, hiding play, borrowing to gamble, neglecting responsibilities, or feeling unable to stop. If you or someone close to you shows these signs, seek help early and consider using our account controls straight away.

Practical tips to stay in control

Set a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and don’t chase losses. Keep track of time spent playing and review your activity history regularly to spot changes.

Professional help and contact

If you need support beyond our tools, contact our team at [email protected] and we can discuss limits or self-exclusion. For independent help, consider contacting recognised support organisations such as GamCare, GambleAware, Gambling Therapy or Gamblers Anonymous. These organisations offer confidential advice and treatment options in the UK.

If you have concerns about play at GalaxySpins, please contact us and we will support you through the next steps. Your safety and wellbeing are our priority.