User Terms and Conditions

These Terms and Conditions explain the rules that apply when you use Galaxy Spins. They set out the relationship between us and our users, covering account responsibilities, eligibility, acceptable use, promotional rules, payments and how we resolve disputes. By accessing our site you agree to follow these terms and any additional rules that apply to specific services or promotions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity under your account. Only one account is permitted per person. We may suspend or close accounts where we suspect fraud, abuse, multiple accounts, or breaches of these terms. You must notify us immediately if you believe your account is compromised.

Eligibility requirements

To register you must be at least 18 years old and lawfully allowed to gamble in your jurisdiction. We reserve the right to refuse registration to anyone and to restrict access from jurisdictions where our services are not permitted. We may require documents to confirm your identity, age and address before accepting deposits or processing withdrawals.

Verification

Account verification is a condition of use for many services. We may request identity documents, proof of address or proof of payment method. Until verification is complete, some account functions may be limited, including deposits, play and withdrawals.

Acceptable platform use

Use of the site is permitted only for lawful, personal gambling activities. You must not use our services for money laundering, fraudulent activity or to place bets on behalf of a third party. Attempts to manipulate games, exploit promotions or otherwise interfere with platform operations will result in account suspension and potential legal action.

General bonus and promotion rules

Promotions, free spins and bonuses are subject to specific terms which form part of these Conditions. Bonuses may have wagering requirements, game restrictions, maximum bet rules and expiry periods. Unless a promotion states otherwise, bonuses are non-transferable and limited to one claim per person, household or address. We may withhold or reclaim bonuses and winnings where we reasonably suspect abuse or breach of the promotion terms.

Deposits and withdrawals

We accept a range of payment methods including debit and credit cards, e-wallets, bank transfer and certain cryptocurrencies such as Bitcoin and Ethereum. Payment availability varies by country and may be subject to third-party provider limits. Withdrawals are subject to verification checks and any applicable limits. We may apply transaction processing times and require additional information for large or unusual withdrawals.

Dispute resolution

If you have a complaint you should contact our support team and provide full details. We aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly, you may have the option to refer the matter to an independent dispute resolution service where applicable under the law of your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. We recommend you review these terms regularly.

Where relevant, GalaxySpins will apply responsible gambling tools and may impose limits or temporary closures to protect customers. For queries about these terms please contact our support team via the site.